Check out or latest addition to the product line-up: CYBREI Cranks and components!
Check out or latest addition to the product line-up: CYBREI Cranks and components!
of the online store operated at https://ronykuba.com/
I. Identification of the Seller
1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) regulate the legal relations between OKR CYCLES s. r. o., Budatínska 16 851 06 Bratislava – Petržalka, Slovak Republic, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No. 144671/B, CIN: 52921964, TIN: 2121241243, bank account number: SK75 0900 0000 0051 7004 0841 (hereinafter referred to as the “Seller”), and Buyers who purchase Products through the online store operated at https://ronykuba.com/.
1.2. The Seller’s contact email and phone number are:
Email: [email protected], Phone number: +421 917 648 734
1.3. The address for sending documents, complaints, and withdrawals from contracts and other written communications is: OKR CYCLES s.r.o., Madáchova 80, 943 60 Nána, Slovak Republic.
1.4. These GTC apply to Buyers acting as Consumers, unless expressly stated otherwise. Legal relations with Buyers who do not act as Consumers are governed by the applicable provisions of Slovak law and by these GTC to the extent applicable.
II. Definitions
2.1. For the purposes of these GTC, the Seller, in accordance with Act No. 108/2024 Coll. as amended, defines the following terms:
2.2. A Product means services or goods offered by the Seller, including goods manufactured, adjusted or customised according to the Buyer’s specifications, where applicable.
2.3. A distance contract is a contract between a Seller and a Consumer agreed and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of the Seller and the Consumer, for example by means of an online interface, electronic mail, telephone, fax, mailing list or catalogue of offers.
2.4. The Seller means OKR CYCLES s. r. o., identified in Article I of these GTC.
2.5. A Consumer means a natural person who, in connection with a Consumer Contract, obligations arising from it or a commercial practice, does not act within the scope of his or her business activity or profession.
2.6. A Consumer Contract is any contract, regardless of its legal form, concluded between a Seller and a Consumer.
2.7. The Online Store means the Seller’s online store operated at https://ronykuba.com/.
2.8. The Buyer means any natural or legal person who places an order for Products, in particular through the Online Store or by another means of distance communication. A Buyer who is a Consumer has the rights granted to Consumers under applicable law and these GTC.
2.9. A Durable Medium means any medium that enables the Consumer or the Seller to store information addressed personally to them in a way accessible for future reference for a period adequate for the purposes of the information and that allows the unchanged reproduction of the stored information, such as email or a document in PDF format.
2.11. A Service Subscription means a recurring paid service package offered by the Seller, under which the Buyer is entitled to receive the services specified in the Online Store, the order confirmation or other agreement with the Seller.
2.12. A Commercial Guarantee means any voluntary guarantee provided by the Seller or another guarantor beyond the Seller’s statutory liability for defects, under the conditions specified in the relevant guarantee statement, guarantee certificate, Product description or order confirmation.
2.14. A Commissioned Item means a used, pre-owned or otherwise second-hand item owned by a third party, which the Seller agrees to offer for sale or facilitate the sale of under the conditions agreed with the owner of the item.
2.15. A Commissioned Sale means a sale or facilitated sale of a Commissioned Item, where the Seller acts as an intermediary or facilitator between the owner of the Commissioned Item and the purchaser, unless expressly agreed otherwise.
2.16. A Service Correction means correction of a defect in the provision of a service by the Seller, where the defect consists in the incorrect, unprofessional or improper performance of the specific service ordered by the Buyer.
III. Basic provisions
3.1. These GTC govern the legal relations between the Seller and Buyers arising in connection with the purchase of Products through the Online Store. Provisions protecting Consumers apply only to Buyers who act as Consumers.
3.2. Legal relations with Buyers who do not act as Consumers shall be governed by these GTC and by the applicable provisions of Act No. 513/1991 Coll., the Commercial Code, as amended, unless mandatory provisions of other applicable legal regulations provide otherwise.
3.3. If any provision of these GTC grants rights specifically to Consumers, such provision shall not apply to Buyers who are not Consumers, unless expressly agreed otherwise or unless mandatory law provides otherwise.
IV. Product order and conclusion of the Purchase Contract
4.1. The Buyer may order Products through the Online Store or by another means of distance communication accepted by the Seller.
4.2. Before submitting an order through the Online Store, the Buyer is enabled to review the selected Products, the quantity or scope of the Products, the delivery or performance details, the selected delivery and payment method, the total price of the order, including VAT where applicable, and any delivery or other costs charged by the Seller. The Buyer is enabled to identify and correct errors before submitting the order.
4.3. By submitting the order through the order button in the Online Store, the Buyer makes a binding proposal to conclude a Purchase Contract.
4.4. The Purchase Contract is concluded when the Seller sends the Buyer confirmation of acceptance of the order to the e-mail address provided by the Buyer.
4.5. The Buyer may request cancellation of an accepted order before the delivery of goods or before the provision of services. The Seller may accept such cancellation, unless the Buyer has a statutory or contractual right to cancel or withdraw from the contract.
4.6. In relation to Consumers, this does not affect the Consumer’s statutory right of withdrawal under Article XI and Article XII of these GTC. If the Consumer validly withdraws from the contract, the Seller shall refund payments in accordance with Article XIV of these GTC.
4.8. In relation to Buyers who are not Consumers, cancellation of an accepted order is possible only with the Seller’s consent. If the Seller accepts cancellation of an order by a Buyer who is not a Consumer, the Seller may charge a cancellation fee of 50% of the total price of the cancelled order, unless agreed otherwise. This shall not affect the Seller’s right to compensation for damage or costs exceeding the cancellation fee.
V. Duration of the contract of sale
5.2. If the Buyer orders a Service Subscription, the Purchase Contract is concluded as a recurring contract for the period and under the conditions stated in the Online Store, the order confirmation or other agreement with the Seller.
VI. Purchase price and information on the Purchase price
6.1. The price of each Product is displayed in the Online Store. The price valid at the time the Buyer submits the order applies to the Purchase Contract, unless the Seller and the Buyer expressly agree otherwise.
6.2. The purchase price of Products listed on the Seller’s Website is exclusive of VAT.
6.2.1. For orders placed by Consumers with a delivery address within the EU, the final VAT is calculated automatically in the buyer’s active basket based on the price of the goods and the buyer’s delivery address according to the OSS system.
6.2.2. In the case of orders placed by legal entities based in the EU with a valid VAT ID, it is possible to purchase with reverse charge, after entering and verifying the VAT ID in the active cart.
6.2.3. In the case of orders placed by Buyers with a delivery address outside the EU, VAT is not calculated. In this case, the Buyer is responsible for all expenses related to the importation of the goods and any customs/tax obligations incurred upon importation of the goods.
VII. Delivery of Products
7.1. The Seller shall deliver the ordered goods or provide the ordered services within the period stated in the Online Store, in the order confirmation or otherwise agreed with the Buyer. If no specific period is stated or agreed, the Seller shall deliver the goods or provide the services without undue delay, and in any event no later than 30 days from the conclusion of the Purchase Contract, unless mandatory law allows otherwise. The usual dispatch time for goods marked as “available in stock” and delivered within the European Union is 2 working days from the conclusion of the Purchase Contract and payment of the total price of the order, unless stated otherwise in the Online Store or in the order confirmation. The delivery period for back-ordered goods, goods manufactured, adjusted or customised according to the Buyer’s specifications, orders with a delivery address outside the European Union, and services such as bicycle repair or bicycle servicing may vary. The applicable period or the method for determining it shall be communicated to the Buyer before the order is submitted or in the order confirmation.
7.2. If the Seller is unable to deliver the goods or provide the services within the agreed or stated period, the Seller shall inform the Buyer without undue delay and shall provide information on the expected new period.
7.3. If delivery or provision of services is delayed due to incorrect or incomplete information provided by the Buyer, including incorrect delivery details or incomplete information necessary for the provision of a service, the Seller shall not be liable for the delay to the extent caused by such incorrect or incomplete information.
7.4. If delivery or provision of services is prevented or delayed by circumstances beyond the Seller’s reasonable control, including disruptions affecting the manufacturer, supplier, carrier, customs clearance, public authorities, war, terrorist attack, embargo, epidemic, pandemic, natural disaster or extreme weather conditions, the Seller shall inform the Buyer without undue delay. This does not affect the Consumer’s statutory rights.
7.5. If the ordered goods are manufactured, adjusted, customised or assembled according to the Buyer’s specifications, including the assembly of a bicycle or the ordering of specific components for the Buyer, the Buyer acknowledges that the delivery period may be affected by the availability of individual components. If a component becomes unavailable or delayed, the Seller shall inform the Buyer without undue delay and shall provide information on the expected new delivery period. The exclusion from the right of withdrawal without giving any reason for goods manufactured, adjusted or customised according to the Consumer’s specifications does not affect the Consumer’s statutory rights arising from non-performance, defective performance or delay.
7.6. The Buyer is advised to inspect the shipment upon delivery and notify the Seller without undue delay of any visible damage to the packaging or goods. Failure to inspect the shipment or notify the Seller immediately shall not affect the Consumer’s statutory rights arising from defects or from damage occurring before delivery.
7.7. If the goods are delivered damaged, incomplete or otherwise defective, the Buyer may exercise rights arising from liability for defects in accordance with applicable law and the Seller’s Complaints Policy.
7.8. The Buyer is obliged to hand over a bicycle or other item for service in a reasonably clean condition enabling the Seller to inspect and service it. If the bicycle or other item is excessively dirty, the Seller may refuse to accept it for service, postpone the Service Appointment, or clean it before carrying out the service. If the Seller provides cleaning as an additional service, the Buyer shall be informed of the applicable cleaning fee before the cleaning is carried out. The amount charged for cleaning will depend on the level of contamination of the bicycle and is billed as an hourly rate.
7.9. The Seller may require the Buyer to pay an advance payment of up to 50% of the expected price of the service when booking a Service Appointment. The advance payment shall be credited against the final price of the service.
7.10. If the Consumer cancels a Service Appointment no later than 48 hours before the agreed time, the Seller shall refund the advance payment or agree with the Consumer to use it for a new Service Appointment. If the Consumer fails to attend the Service Appointment without timely cancellation, or cancels it less than 48 hours before the agreed time, the Seller may charge the Consumer a reasonable no-show fee corresponding to the costs and reserved service capacity incurred by the Seller, up to the amount of the advance payment. This shall not affect the Consumer’s statutory right of withdrawal, where applicable.
7.11. In relation to Buyers who are not Consumers, if the Buyer fails to attend the Service Appointment without timely cancellation, the advance payment paid for the Service Appointment shall be non-refundable and shall be deemed a contractual cancellation fee, unless the Seller agrees otherwise.
7.12. After completion of a service or after the Seller informs the Buyer that the goods are ready for collection, the Buyer is obliged to collect the goods within 7 days. If the Buyer fails to collect the goods within this period, the Seller may charge a storage fee of EUR 10 plus VAT for each commenced day of storage, provided that the Buyer was informed of the storage fee before conclusion of the contract or before the service was ordered. This does not affect the Seller’s other rights under applicable law.
7.13. If the Seller carries out bike fitting and the Buyer subsequently orders goods or components through the Seller on the basis of the bike fitting results, the Seller shall order the goods or components in the size or specification corresponding to the bike fitting results, provided that the Buyer has provided complete and accurate information and has explicitly not requested a different size or specification. If the Seller orders an incorrect size or specification contrary to the bike fitting results due to an error attributable to the Seller, the Seller shall remedy the error at its own expense, in particular by replacing or reordering the relevant goods or components. This clause does not constitute a guarantee of a particular sporting performance, subjective comfort, medical effect or suitability for use beyond the objective bike fitting results, unless expressly agreed otherwise.
7.15. The remaining 50% of the total price of the Bike Build shall become due and payable when the Seller informs the Buyer that the Bike Build has been completed or is ready for collection, regardless of whether the Buyer collects the bicycle at that time.
7.16. The Seller may retain the completed Bike Build and is not obliged to hand it over to the Buyer until the total price of the Bike Build, including any agreed additional costs, storage fees, surcharges or other amounts due, has been paid in full.
7.17. The Buyer is obliged to collect the completed Bike Build within 14 days from the date on which the Seller informs the Buyer that the Bike Build is ready for collection. If the Buyer fails to collect the Bike Build within this period, the Seller may charge the storage fee under point 7.12 for each commenced day of storage.
7.18. A Bike Build is typically assembled, configured or completed according to the Buyer’s specifications. The Consumer acknowledges that, where the Bike Build qualifies as goods manufactured, adjusted or customised according to the Consumer’s specifications, the Consumer may not have the right to withdraw from the contract without giving any reason under Article XI of these GTC. This does not affect the Consumer’s statutory rights arising from defects, non-performance or delay.
7.20. Unless the Seller agrees otherwise, changes to the specification or configuration of a Bike Build are no longer possible after the Seller has started assembling the Bike Build.
7.21. If the Buyer requests a change to the specification or configuration after any frame, component, part or accessory has been ordered, reserved, customised or otherwise procured for the Buyer, the Buyer shall bear all costs connected with such frame, component, part or accessory, including the price of any item that cannot be returned, cancelled or used by the Seller for another purpose.
7.22. If an approved change increases the total price of the Bike Build, the Buyer is obliged to pay the price difference when the change is approved, unless the Seller agrees otherwise. If an approved change decreases the total price of the Bike Build, the Seller shall refund the corresponding difference or set it off against the remaining part of the price.
7.24. The Buyer is obliged to notify the Seller of any obvious defect, obvious discrepancy with the agreed specification, obvious incorrect component, obvious damage, or obvious improper performance of the service without undue delay, and in any event no later than within 3 calendar days from collection or delivery.
7.25. In relation to Consumers, failure to notify an obvious defect or obvious discrepancy within the period under point 7.24 shall not affect the Consumer’s statutory rights arising from liability for defects. However, delayed notification may be taken into account when assessing whether the defect or discrepancy existed at the time of collection or delivery, or whether it arose later as a result of use, wear and tear, insufficient maintenance, improper storage, transport, accident, fall, third-party intervention or other circumstances not attributable to the Seller.
7.26. In relation to Buyers who are not Consumers, any obvious defect, obvious discrepancy with the agreed specification, obvious incorrect component, obvious damage, or obvious improper performance of the service that is not notified to the Seller within 3 calendar days from collection or delivery shall be deemed accepted by the Buyer and the Buyer shall not be entitled to any rights arising from such obvious defect or discrepancy, unless mandatory law provides otherwise.
7.28. The Seller shall not be responsible for defects, damage, malfunction or deterioration caused by or resulting from ordinary use, intensive use, racing use, falls, crashes, impacts, transport, improper handling, insufficient maintenance, insufficient cleaning, corrosion, contamination, improper storage, use on an indoor trainer, use contrary to the manufacturer’s instructions, use of incompatible or unsuitable parts supplied or requested by the Buyer, intervention by the Buyer or a third party, or any other circumstance not attributable to the Seller.
7.29. The Buyer acknowledges that the function and adjustment of certain bicycle components, including shifting, brakes, cables, housings, drivetrain components and bearings, may be affected by subsequent use, wear and tear, contamination, cable stretch, transport, storage conditions, weather, riding conditions or third-party intervention after the bicycle or item has been collected or delivered.
7.31. A free Service Correction shall be carried out during the Seller’s standard working hours and in the standard service order, unless the Seller agrees otherwise.
7.32. If the Buyer requests that a Service Correction be carried out urgently, outside the standard service order, outside standard working hours, during the weekend or at another non-standard time, the Seller may charge the applicable surcharge under points 7.34 to 7.39. In such case, the surcharge is charged for the non-standard time, urgency or priority handling, not for the correction of the defect itself.
7.33. If the Seller is unable to offer a standard Service Correction appointment within the period under point 7.30, the Seller shall not charge the Buyer a surcharge solely because the Service Correction must be scheduled as an urgent or non-standard appointment in order to meet that period.
7.35. The Seller may, at its sole discretion and subject to availability, agree to collection, handover or provision of services outside standard working hours, during weekends, or as an urgent service outside the standard service order. The Seller is not obliged to provide any service, collection or handover outside standard working hours unless expressly confirmed by the Seller.
7.36. If the Seller agrees to collection or handover outside standard working hours, the Seller may charge the following flat surcharges:
a) Monday to Friday from 16:01 to 19:00: EUR 15;
b) Monday to Friday from 19:01 to 22:00: EUR 25;
c) Monday to Friday from 22:01 to 8:29: EUR 100;
d) Saturday from 9:00 to 11:00: EUR 35;
e) Saturday from 11:01 to 8:59: EUR 150;
f) Sunday: from 9:00 to 11:00: EUR 50;
g) Sunday: from 11:01 to 8:59: EUR 200.
7.37. If the Seller agrees to provide services outside standard working hours, the Seller may charge the following surcharges calculated from the price of labour or services, excluding the price of spare parts, components, accessories, consumables, third-party costs and other non-labour items:
a) Monday to Friday from 16:01 to 19:00: 50%;
b) Monday to Friday from 19:01 to 22:00: 100%;
c) Monday to Friday from 22:01 to 8:29: 200%;
d) Saturday from 9:00 to 11:00: 100%;
e) Saturday from 11:01 to 8:59: 200%;
f) Sunday: from 9:00 to 11:00: 200%;
g) Sunday: from 11:01 to 8:59: 500%.
7.38. If the Seller agrees to provide an urgent service outside the standard service order, the Seller may charge a surcharge of 100% calculated from the price of labour or services, excluding the price of spare parts, components, accessories, consumables, third-party costs and other non-labour items.
7.39. If the Seller agrees to provide an urgent service outside the standard service order during a weekend, the Seller may charge a surcharge of 200% calculated from the price of labour or services, excluding the price of spare parts, components, accessories, consumables, third-party costs and other non-labour items.
7.40. If more than one surcharge could apply to the same service, collection or handover, only the highest applicable surcharge shall apply, unless expressly agreed otherwise.
VIII. Transfer of ownership
8.1. Ownership of the goods passes to the Buyer upon delivery of the goods to the Buyer, unless otherwise agreed or unless mandatory law provides otherwise.
8.2. In relation to Consumers, the risk of accidental destruction, accidental deterioration or loss of the goods passes to the Consumer when the Consumer or a third party designated by the Consumer takes over the goods.
8.3. In relation to Buyers who are not Consumers, the risk of accidental destruction, accidental deterioration or loss of the goods passes in accordance with the applicable provisions of the Commercial Code, unless agreed otherwise.
8.4. This Article VIII applies only to goods. In the case of services, ownership and risk of damage shall be assessed only in relation to any goods, spare parts or components supplied as part of the service.
IX. Payment methods
9.1. You may pay for goods and services on the Seller’s Website as follows:
9.1.1. Payment by card, GP Webpay terminal – price 0 EUR
9.1.2. Payment by card, Stripe terminal – price 0 EUR
9.3. If the Seller offers a Service Subscription, the scope of the Service Subscription, the subscription fee, the billing period, the minimum duration, if any, and the method of cancellation shall be stated in the Online Store, the order confirmation or other agreement with the Buyer.
9.4. Unless stated otherwise, the Service Subscription fee is EUR 49 per month and is payable monthly in advance. The Service Subscription includes only the services expressly specified for the relevant Service Subscription. Spare parts, components, consumables and third-party costs are not included in the Service Subscription fee, unless expressly stated otherwise.
9.5. If the Service Subscription is concluded for an indefinite period, the Buyer may cancel it at any time. Unless stated otherwise, cancellation shall take effect at the end of the billing period for which the subscription fee has already been paid.
9.6. If the Seller intends to change the price or material scope of the Service Subscription, the Seller shall notify the Buyer in advance. In relation to Consumers, the change shall not apply before the expiry of the current billing period, and the Consumer shall have the right to cancel the Service Subscription before the change takes effect.
9.8. The contractual penalty under point 9.7 shall not apply to Consumers.
9.10. The Seller may suspend performance, ordering of components, assembly, handover or delivery of a Bike Build until the relevant payment due from the Buyer has been paid in full.
X. Shipping costs – methods of transporting products and the price for their transport
10.2. Shipping methods and prices for shipping of ordered goods:
10.2.1. Forms of transport:
10.2.1.1. DPD courier service
10.2.1.2. DHL Express courier service
10.2.2. Prices for transport:
10.2.2.1. The price for shipping is calculated automatically on the Website, in the Buyer’s active cart, based on the weight of the selected products and the shipping address provided by the Buyer.
XI. Withdrawal of the Buyer from the Purchase Contract without giving any reason
11.1. The Consumer has the right to withdraw from a Distance Contract and from a contract concluded outside the Seller’s business premises without giving any reason within the time limit pursuant to Article XII, points 12.1 to 12.3 of these GTC, except in cases where the Consumer does not have the right to withdraw from the contract under applicable law, in particular if the contract concerns:
11.2. the provision of a service, if the service has been fully provided and the provision of the service began before the expiry of the withdrawal period with the Consumer’s express consent, and the Consumer was duly informed that, once the service has been fully provided, the Consumer loses the right to withdraw from the contract, provided that the Consumer is obliged to pay the price.
11.3. delivery of goods made to Consumer specifications or bespoke.
11.4. delivery of goods which are subject to rapid deterioration or perishability.
11.5. the delivery of goods enclosed in protective packaging which is not suitable for return for health or hygiene reasons if the protective packaging has been damaged after delivery.
11.6. the supply of goods which, by their nature, may be inextricably mixed with other goods after delivery.
11.7. The performance of urgent repairs or maintenance during a visit to the Consumer’s premises which the Consumer has expressly requested from the Seller; this does not apply to a Contract the subject matter of which is the provision of a service other than repair or maintenance and to a Contract the subject matter of which is the supply of goods other than a spare part necessary for the performance of the repair or maintenance, where the Contracts have been concluded during a visit by the Seller to the Consumer’s premises and the Consumer has not pre-ordered those goods or services.
XII. Exercise of the right of withdrawal from a Distance Contract and a Contract concluded away from the Seller’s business premises
12.1. The Consumer may withdraw from a contract concluded at a distance or away from the Seller’s premises until:
a) 14 days from the date of receipt of the goods pursuant to clause 12.4, or from the date of conclusion of the contract if the subject matter of the contract is the provision of a service.
b) 30 days from the date of conclusion of the contract in the event of an unsolicited visit or in connection with a sales promotion.
12.2. If the Seller provides the Consumer with the required information on the right of withdrawal only subsequently, the Consumer may withdraw from the contract within:
a) 14 days from the date on which the Seller subsequently provided the required information, in the case of contracts referred to in point 12.1(a);
b) 30 days from the date on which the Seller subsequently provided the required information, in the case of contracts referred to in point 12.1(b).
12.3. If the Seller has not provided the Consumer with the required information on the right of withdrawal, the Consumer may withdraw from the contract within 12 months of the expiry of the withdrawal period under point 12.1.
12.4. The Goods shall be deemed to have been accepted by the Consumer when the Consumer or a third party designated by the Consumer accepts all parts of the ordered Goods, or when:
a) goods shall be delivered separately, upon receipt of the last goods,
b) the goods shall be delivered in parts or pieces, with the acceptance of the last part or piece,
c) the goods are delivered repeatedly, upon receipt of the first goods.
12.5. The Consumer may also withdraw from the contract before the withdrawal period has started.
12.6. The Consumer may exercise the right of withdrawal in paper form or on another durable medium. The Consumer may use the model withdrawal form.
12.7. The withdrawal period shall be deemed to have been complied with if the Consumer sends a notice of withdrawal to the Seller no later than on the last day of the period.
12.8. The Consumer may withdraw from the contract in relation to a specific product or products where the Seller has supplied or provided more than one product.
12.9. The Consumer bears the burden of proof that the right of withdrawal has been exercised.
XIII. Consumer’s rights and obligations after withdrawal from a Distance Contract or a contract concluded outside the Seller’s business premises
13.1. If the Consumer withdraws from a contract concerning goods, the Consumer is obliged to send the goods back or hand them over to the Seller or to a person designated by the Seller no later than 14 days from the date of withdrawal from the contract. This shall not apply if the Seller proposes to collect the goods personally or through a person designated by the Seller. The time limit shall be deemed to have been complied with if the Consumer sends the goods back no later than on the last day of the time limit.
13.2. When withdrawing from the Contract, the Consumer shall only bear the costs of returning the goods, unless the Seller has agreed to bear the costs himself or has failed to comply with the information obligation.
13.4. If the Consumer withdraws from a Distance Contract or from a contract concluded outside the Seller’s business premises, the subject matter of which is the provision of a service, and if the provision of the service began before the expiry of the withdrawal period on the basis of the Consumer’s express consent, the Consumer shall pay the Seller the price for the performance actually provided until the date on which the Seller was informed of the Consumer’s withdrawal from the contract. The amount payable shall be calculated proportionally on the basis of the total price agreed in the contract. If the total price is excessive, the amount payable shall be calculated on the basis of the market value of the performance provided.
13.5. The Consumer shall not incur any further obligations or costs as a result of exercising the right of withdrawal, except for the obligations and costs expressly provided for in these GTC and in applicable law, in particular the obligations under points 13.1 to 13.4 and the obligation to pay additional delivery costs under point 14.3.
XIV. The Seller’s rights and obligations following the consumer’s withdrawal from a Distance Contract and a contract concluded away from the Seller’s business premises
14.1. The Seller is obliged to refund all payments, including transport, delivery, postage and other costs, to the Consumer within 14 days from the date of receipt of the notice of withdrawal from the Contract.
14.2. If the Consumer withdraws from the contract only in relation to certain goods or services, the Seller shall refund the Consumer only the payments corresponding to the part of the contract from which the Consumer has withdrawn, including the corresponding part of delivery or other costs, where applicable.
14.3. The Seller shall not be obliged to pay the additional costs to the Consumer if the Consumer has expressly chosen a method of delivery other than the cheapest normal method of delivery offered by the Seller. The additional costs are the difference between the cost of the delivery chosen by the consumer and the cheapest delivery method offered by the Seller.
14.4. The Seller may not require the Consumer to pay for a service provided during the withdrawal period if the Seller has not provided the Consumer with the required information concerning the right of withdrawal and the obligation to pay a proportionate price for the service provided, or if the Consumer has not given express consent to the commencement of the provision of the service before the expiry of the withdrawal period.
14.5. If the Consumer withdraws from a contract concerning goods, the Seller is not obliged to refund the payments to the Consumer before the goods are delivered back to the Seller or before the Consumer proves that the goods have been sent back to the Seller, unless the Seller proposes to collect the goods personally or through a person designated by the Seller.
14.6. The Seller is obliged to return the payments to the Consumer in the same way as the Consumer used when making the payment, unless otherwise agreed and the Consumer will not be charged any fees.
14.7. If the goods were delivered to the Consumer’s home at the time of conclusion of a contract concluded outside the Seller’s business premises and, due to their nature, cannot be returned by post, the Seller shall arrange collection of the goods at its own expense.
14.8. Unilateral set-off of claims of the Seller and the Consumer arising from the withdrawal from the contract is prohibited.
XV. Supervisory authority
XVI. Alternative dispute resolution
16.1. If the Consumer is not satisfied with the way in which the Seller has handled the Consumer’s complaint or request, or if the Consumer believes that the Seller has violated the Consumer’s rights, the Consumer has the right to contact the Seller with a request for remedy.
16.2. If the Seller rejects the Consumer’s request for remedy or does not respond to it within 30 days from the date on which it was sent, the Consumer has the right to submit a proposal for the initiation of alternative dispute resolution under Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended.
16.3. The competent alternative dispute resolution entity is the Slovak Trade Inspection or another authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic.
16.4. Alternative dispute resolution may be used only by a Consumer who is a natural person and only in relation to a dispute arising from or relating to a Consumer Contract.
XVII. Information on adopted codes
XVIII. Consumer evaluation of products
18.1. Product reviews published in the Online Store are not verified as originating exclusively from Buyers who purchased or used the reviewed Product, unless expressly stated otherwise for a specific review or review system.
XIX. Used goods, Commercial Guarantee and Commissioned Sale
19.1. If a Product is sold as used, refurbished, previously displayed or otherwise not new, the Seller shall inform the Buyer of this fact before the Buyer submits the order.
19.2. In relation to Consumers, the Seller’s statutory liability for defects in used goods may be agreed for a shorter period than for new goods, but not for less than one year from delivery of the used goods to the Consumer. Any shorter period of liability for defects in used goods shall be stated in the Online Store, the Product description, the order confirmation or another agreement with the Consumer.
19.3. A defect of used goods does not include wear and tear or defects corresponding to the degree of previous use or wear that was disclosed to the Buyer before conclusion of the contract or that the Buyer could reasonably expect due to the used nature of the goods.
19.4. If the Seller provides a Commercial Guarantee or extended guarantee for a Product, the conditions of such guarantee shall be specified in the relevant guarantee statement, guarantee certificate, Product description or order confirmation. The Commercial Guarantee shall specify in particular the duration of the guarantee, the Products or defects covered and any limitations of the guarantee.
19.5. A Commercial Guarantee or extended guarantee shall not limit the Consumer’s statutory rights arising from liability for defects. If no Commercial Guarantee or extended guarantee is expressly provided, only the Seller’s statutory liability for defects applies.
19.7. Unless the Seller expressly agrees to purchase the item from its owner or expressly agrees otherwise, the Seller acts only as an intermediary or facilitator of the sale of the Commissioned Item. In such case, the Seller is not the owner of the Commissioned Item and is not the seller of the Commissioned Item to the purchaser. The sale of the Commissioned Item is made between the owner of the Commissioned Item and the purchaser, even if the Seller assists with presentation, communication, handover or payment processing. For the avoidance of doubt, the use of the term “Seller” in these GTC does not mean that OKR CYCLES s. r. o. is the seller of a Commissioned Item in a Commissioned Sale, unless expressly agreed otherwise.
19.8. The owner of the Commissioned Item is responsible for ensuring that he or she is entitled to sell the Commissioned Item, that the Commissioned Item is not stolen, encumbered or subject to any third-party rights preventing its sale, and that all information provided to the Seller and the purchaser about the Commissioned Item is complete, true and not misleading.
19.9. The owner of the Commissioned Item is responsible for disclosing to the Seller all known defects, damage, modifications, accident history, excessive wear, non-original parts, service history and any other information that may be relevant for the sale or use of the Commissioned Item.
19.10. The Seller may charge a listing fee for accepting, assessing, preparing, photographing, listing, presenting or otherwise administering the Commissioned Item. The amount of the listing fee shall be agreed individually or stated before the Commissioned Item is accepted for Commissioned Sale.
19.11. The sale price of the Commissioned Item shall be determined by agreement between the Seller and the owner of the Commissioned Item. The Seller may refuse to facilitate the sale if the owner insists on a sale price or other conditions that the Seller considers unreasonable, unsuitable or commercially inappropriate.
19.12. Unless agreed otherwise, the Seller may receive the purchase price for the Commissioned Item from the purchaser and subsequently settle the proceeds with the owner of the Commissioned Item in accordance with these GTC and the agreement with the owner.
19.13. After a Commissioned Item has been sold and the purchase price has been received, the owner of the Commissioned Item may choose either:
a) store credit in the amount of 100% of the net sale proceeds; or
b) monetary payout in the amount of 80% of the net sale proceeds.
19.14. Net sale proceeds mean the amount actually received from the purchaser for the Commissioned Item after deduction of applicable fees, costs, charges, expenses, payment costs, transport costs, cleaning costs, service costs, storage fees and other amounts agreed with or payable by the owner of the Commissioned Item.
19.15. If the owner of the Commissioned Item chooses store credit under point 19.13(a), the Seller shall waive the additional handling fee that would otherwise apply to a monetary payout. If the owner chooses monetary payout under point 19.13(b), the difference between 100% and 80% of the net sale proceeds represents an additional handling fee for payment settlement, administration and processing of the Commissioned Sale.
19.16. If the Commissioned Item is not sold, or if the Seller decides to terminate the Commissioned Sale, the owner of the Commissioned Item is obliged to collect the Commissioned Item within 7 days from the date on which the Seller requests the owner to collect it. If the owner fails to collect the Commissioned Item within this period, the Seller may charge the storage fee under point 7.12 for each commenced day of storage.
19.17. If the Seller purchases an item from its owner, the Commissioned Sale rules under points 19.6 to 19.16 shall not apply to the subsequent sale of that item by the Seller, unless expressly agreed otherwise.
XX. Final provisions
20.1. The Seller reserves the right to amend these GTC. Any amendment to the GTC shall be published on the Seller’s Website. The legal relationship between the Buyer and the Seller shall be governed by the GTC in force and effective at the time of conclusion of the Purchase Contract, unless mandatory law provides otherwise.
20.2. These GTC, the Complaints Policy and the Privacy Notice are published on the Seller’s Website. The Complaints Policy governs the procedure for exercising rights arising from defects. The Privacy Notice provides information on the processing of personal data.
20.3. These GTC shall come into force and effect on the date of their publication on the Seller’s Website, i.e. 15.06.2026.