of the online store https://ronykuba.com/

I. Identification of the Seller

1.1. These General Terms and Conditions (hereinafter referred to as “GTC”) regulate the legal relations between OKR CYCLES s. r. o., Budatínska 16 851 06 Bratislava – Petržalka, Slovak Republic, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No. 144671/B, CIN: 52921964, TIN: 2121241243, bank account number: SK75 0900 0000 0051 7004 0841 (hereinafter referred to as the “Seller”), and every Buyer of products offered by the Seller on its website, who acts as a consumer in accordance with the applicable legislation of the Slovak Republic, in particular Act No. 108/2024 Coll. on Consumer Protection and the Civil Code No. 40/1964 Coll.

1.2. The Seller’s contact email and phone number are:

Email: info@okrcycles.com, Phone number: +421 917 648 734

1.3. The address for sending documents, complaints, and withdrawals from contracts is: OKR Cycles s.r.o., Madáchova 80, 943 60 Nána, Slovak Republic.

II. Definition of terms

2.1. For the purposes of these GTC, the Seller, in accordance with Act No. 108/2024 Coll. as amended, defines the following terms:

2.2. A Product is a good, service, digital content, real estate, electricity, water or gas that is not sold in a limited volume or specified quantity, heat, rights and liabilities.

2.3. A distance contract is a contract between a Seller and a Consumer agreed and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of the Seller and the Consumer, for example by means of an online interface, electronic mail, telephone, fax, mailing list or catalogue of offers.

2.4. A Seller is a person who, in connection with a consumer contract, the obligations arising therefrom or a commercial practice, acts in the course of his business or profession, including through another person acting on his behalf or for his account.

2.5. A Consumer is a natural person who is not acting in the course of his business or profession in connection with a Consumer Contract, the obligations arising therefrom or in a commercial practice.

2.6. A Consumer Contract is any contract, regardless of its legal form, concluded between a Seller and a Consumer.

2.7. The term Internet shop is identical to the term Electronic shop and Web site.

2.8. The Buyer is any person (natural or legal person) who has placed an order, in particular via the Seller’s website or other remote means of communication.

2.9. A durable medium is a medium that enables a Consumer or Seller to store information addressed to the Consumer or Seller for a period of time appropriate to the purpose of that information and in a way that allows it to be reproduced and used unchanged in the future, such as a letter, email, USB stick, CD, DVD, memory card or computer hard drive.

III. Basic provisions

3.1. These GTC govern the legal relations between Buyers who are Consumers and the Seller.

3.2. Contractual relations (as well as other legal relations that may arise from the contractual relationship) with Buyers who do not act as Consumers are subject to the provisions of Act No. 513/1991 Coll., the Commercial Code, as amended.

IV. Product order – conclusion of the Purchase Contract

4.1. The proposal for the conclusion of a Purchase Contract by the Buyer is the sending of an order for products by the Buyer, implemented mainly through the Seller’s website or other remote means of communication.

4.2. The conclusion of the Purchase Contract between the Buyer and the Seller occurs at the moment of delivery of the confirmation of receipt of the order to the Buyer, which was created by the Seller in accordance with point 4.1. of these GTC (electronically to the Buyer’s e-mail address, which he chose in the process of creating the order).

V. Duration of the contract of sale

5.1. The Purchase Contract is concluded for a definite period and expires upon fulfilment of all obligations of the Seller and the Buyer, in particular the delivery and payment of the products in accordance with the concluded Purchase Contract. This provision does not affect the Buyer’s rights under the Seller’s statutory liability for defects in the Products.

VI. Purchase price and information on the Purchase price

6.1. The Price of goods and services ordered through the Seller’s Website (hereinafter referred to as the “Purchase Price”) is stated separately for each product and is valid at the moment of creating an order by the Buyer.

6.2. The purchase price of goods or services listed on the Seller’s Website is exclusive of VAT. 

6.2.1. For orders placed by Consumers with a delivery address within the EU, the final VAT is calculated automatically in the buyer’s active basket based on the price of the goods and the buyer’s delivery address according to the OSS system.

6.2.2. In the case of orders placed by legal entities based in the EU with a valid VAT ID, it is possible to purchase with reverse charge, after entering and verifying the VAT ID in the active cart.

6.2.3.  In the case of orders placed by Buyers with a delivery address outside the EU, VAT is not calculated. In this case, the Buyer is responsible for all expenses related to the importation of the goods and any customs/tax obligations incurred upon importation of the goods.

VII. Delivery of products

7.1. The Seller is obliged to fulfil the order and deliver the products no later than 30 days from the date of conclusion of the Purchase Contract pursuant to clause 4.2. et seq. of these GTC and payment of the total price of the order. If both conditions set out in clause 7.1.1. are met (i.e. conclusion of the Purchase Contract and payment of the total price of the Order), the Seller is obliged to deliver the Products no later than 30 days from the date on which both conditions are met. The usual dispatch time for the Products is 2 working days from the conclusion of the Purchase Contract or payment of the total order price.

This delivery time applies to orders containing products marked “available in stock”, ordered by a buyer with a delivery address within the EU.

The delivery time for back-ordered products or customized products according to the Buyer’s needs, as well as the delivery time for all orders with a delivery address outside the EU may vary.

7.2. The Seller shall not be liable for delays in delivery caused by:
– by the manufacturer of the product ordered
– the supplier of the reordered product
– the carrier
– incorrect or incomplete delivery data provided by the Customer
– unforeseeable events such as war, terrorist attack, political embargo, pandemic, or natural disasters and extreme weather conditions

7.3. The Seller shall not be liable for damage to the goods by the carrier.

VIII. Transfer of ownership

8.1. Title to the sold item and the risk of accidental destruction, accidental deterioration and loss of the item shall pass to the Buyer upon delivery.

IX. Payment methods

9.1. You may pay for goods and services on the Seller’s Website as follows:

9.1.1. Payment by card, GP Webpay terminal – price 0 EUR

9.1.2. Payment by card, Stripe terminal – price 0 EUR

X. Shipping costs – methods of transporting products and the price for their transport

10.1. The Purchase Price of the goods or services does not include transport costs or other costs related to the delivery of the products.

10.2. Shipping methods and prices for shipping of ordered products:

10.2.1. Forms of transport:

10.2.1.1. DPD courier service

10.2.1.2. Slovak Post

10.2.2. Prices for transport:

10.2.2.1. The price for shipping is calculated automatically on the Website, in the Buyer’s active cart, based on the weight of the selected products and the shipping address provided by the Buyer.

XI. Withdrawal of the Buyer from the Purchase Contract without giving any reason

11.1. The Consumer has the right to withdraw from the Contract concluded at a distance and from the Contract concluded outside the Seller’s business premises without giving any reason within the time limit pursuant to Article XII, points 12.1 to 12.3 of these GTC, except for the Contract, the subject of which is:

11.2. Provision of a service where the service has been fully provided and the provision has commenced before the expiry of the withdrawal period with the express consent of the Consumer, who has been duly informed that the expression of consent shall forfeit the right of withdrawal once the service has been fully provided, provided that the Consumer is obliged to pay the price.

11.3. The supply or provision of a product whose price depends on price movements in the financial market which are beyond the Seller’s control and which may occur during the withdrawal period.

11.4. Delivery of goods made to Consumer specifications or bespoke.

11.5. Delivery of goods which are subject to rapid deterioration or perishability.

11.6. The delivery of goods enclosed in protective packaging which is not suitable for return for health or hygiene reasons if the protective packaging has been damaged after delivery.

11.7. The supply of goods which, by their nature, may be inextricably mixed with other goods after delivery.

11.8. The delivery of alcoholic beverages, the Price of which was agreed at the time of the conclusion of the contract, the delivery of which can take place at the earliest after 30 days and the price of which depends on market price movements beyond the Seller’s control.

11.9. The performance of urgent repairs or maintenance during a visit to the Consumer’s premises which the Consumer has expressly requested from the Seller; this does not apply to a Contract the subject matter of which is the provision of a service other than repair or maintenance and to a Contract the subject matter of which is the supply of goods other than a spare part necessary for the performance of the repair or maintenance, where the Contracts have been concluded during a visit by the Seller to the Consumer’s premises and the Consumer has not pre-ordered those goods or services.

11.10. Delivery of sound recordings, video recordings, audiovisual recordings or software in protective packaging that has been damaged after delivery.

11.11. The supply of periodicals, except for the supply of periodicals under a subscription contract.

11.12. Goods purchased at public auction.

11.13. The provision of accommodation services for purposes other than housing, the transport of goods, the hiring of cars, the provision of catering services or the provision of services relating to leisure activities, where the Seller is to provide these services at a precisely agreed time or within a precisely agreed time limit.

11.14. The supply of Digital Content supplied by a Seller other than on a tangible medium, where the supply has begun and the Consumer has expressly consented to the commencement of the supply before the expiry of the withdrawal period, has been duly advised that the expression of consent shall forfeit the right of withdrawal and the Seller has provided a confirmation pursuant to Article 17(1)(a) of Directive 2004/39/EC, and the Consumer has provided a confirmation pursuant to Article 17(1) of Directive 2004/39/EC. 12(b) or 13(b) of Act No 108/2024 Coll. on Consumer Protection and on Amendments and Additions to Certain Acts, as amended, if the consumer is obliged to pay the price.

XII. Exercise of the right of withdrawal from a Distance Contract and a Contract concluded away from the Seller’s business premises

12.1. The Consumer may withdraw from a contract concluded at a distance or away from the Seller’s premises until:

a) 14 days from the date of receipt of the goods pursuant to clause 12.4, the conclusion of a contract for the provision of a service, the conclusion of a contract for the supply of water or heat, or the conclusion of a contract for the supply of digital content that is not on a tangible medium.

b) 30 days from the date of conclusion of the contract in the event of an unsolicited visit or in connection with a sales promotion.

12.2. If the Seller has provided the consumer with specific information about the right of withdrawal at a later date, the Consumer may withdraw from the contract within:

a) 14 days from the date on which the Seller has subsequently complied with the information obligation under point 12.1(a),

b) 30 days from the date on which the Seller has subsequently complied with the information obligation under point 12.1(b).

12.3. If the Seller has not provided the Consumer with specific information on the right of withdrawal under clause 12.2, the Consumer may withdraw from the Contract within 12 months of the expiry of the period under clause 12.1.

12.4. The Goods shall be deemed to have been accepted by the Consumer when the Consumer or a third party designated by the Consumer accepts all parts of the ordered Goods, or when:

a) goods shall be delivered separately, upon receipt of the last goods,

b) the goods shall be delivered in parts or pieces, with the acceptance of the last part or piece,

c) the goods are delivered repeatedly, upon receipt of the first goods.

12.5. The Consumer may also withdraw from the contract before the withdrawal period has started.

12.6. The Consumer may exercise the right of withdrawal in paper form or on another durable medium. The Consumer may use the model withdrawal form.

12.7. The withdrawal period shall be deemed to have been complied with if the Consumer sends a notice of withdrawal to the Seller no later than on the last day of the period.

12.8. The Consumer may withdraw from the contract in relation to a specific product or products where the Seller has supplied or provided more than one product.

12.9. The Consumer bears the burden of proof that the right of withdrawal has been exercised.

XIII. Consumer’s rights and obligations after withdrawal from a Distance Purchase Contract and a Contract concluded away from the Seller’s business premises

13.1. Within 14 days from the date of withdrawal from the Contract, the Consumer is obliged to send the goods back or hand them over to the Seller or a designated person. The time limit shall be deemed to have been complied with if the Consumer sends back the goods no later than on the last day of the time limit.

13.2. When withdrawing from the Contract, the Consumer shall only bear the costs of returning the goods, unless the Seller has agreed to bear the costs himself or has failed to comply with the information obligation.

13.3. The Consumer shall be liable for the reduction in the value of the goods resulting from the handling of the goods beyond the scope necessary to ascertain the characteristics and functionality of the goods if the Seller has failed to comply with the information obligation pursuant to Section 15(1)(f) of Act No. 108/2024 Coll.

13.4. The Consumer shall be obliged to pay the Seller the price for the performance actually provided by the date of delivery of the withdrawal notice if the Consumer withdraws from a Contract concluded at a distance or away from the Seller’s business premises, the subject matter of which is the provision of a service, water or heat supply, and has given his express consent pursuant to § 17 par.1 before the commencement of the provision of the performance. 10(c) of Act No 108/2024 Coll. The price for the performance actually provided shall be calculated proportionally on the basis of the total price agreed in the Contract or on the basis of the market price of the performance provided, if the total price agreed in the Contract is overestimated.

13.5. The Consumer shall not incur any further obligations or costs as a result of exercising the right of withdrawal, except for the obligations under clauses 13.1, 13.3 to 13.5 and the obligation to pay additional costs under clause 14.3.

XIV. The Seller’s rights and obligations following the consumer’s withdrawal from a distance contract and a contract concluded away from the Seller’s business premises

14.1. The Seller is obliged to refund all payments, including transport, delivery, postage and other costs, to the Consumer within 14 days from the date of receipt of the notice of withdrawal from the Contract.

14.2. The Seller is obliged to refund the Consumer to the extent corresponding to the withdrawal from the Contract, unless the Consumer has withdrawn from the entire Contract. The Seller may not charge the Consumer for additional transport, delivery, postage and other costs.

14.3. The Seller shall not be obliged to pay the additional costs to the Consumer if the Consumer has expressly chosen a method of delivery other than the cheapest normal method of delivery offered by the Seller. The additional costs are the difference between the cost of the delivery chosen by the consumer and the cheapest delivery method offered by the Seller.

14.4. The Seller may not require the Consumer to pay the costs of the provision of the service, water or heat during the withdrawal period if the Seller has not provided the Consumer with information pursuant to Section 15(1)(f) or (h) of Act No. 108/2024 Coll. or the Consumer has not given his express consent pursuant to Section 17(10)(c) of Act No. 108/2024 Coll.

14.5. The Seller shall not be obliged, when withdrawing from a contract concluded at a distance or outside the Seller’s business premises, the subject matter of which is the delivery of goods, to refund the Consumer’s payments before delivery of the goods or proof of sending the goods back to the Seller, unless the Seller proposes to collect the goods in person or through a designated person.

14.6. The Seller is obliged to return the payments to the Consumer in the same way as the Consumer used when making the payment, unless otherwise agreed and the Consumer will not be charged any fees.

14.7. The Seller is obliged to arrange collection of the goods at his own expense if the goods were delivered to the Consumer’s home at the conclusion of the Contract and, taking into account the nature of the goods, it is not possible to send the goods by post.

14.8. Unilateral set-off of claims of the Seller and the Consumer arising from the withdrawal from the contract is prohibited.

XV. Supervisory authority

15.1. The competent authority for the supervision of legality in the field of Consumer Protection is the Central Inspectorate of the Slovak Trade Inspection with its registered office at Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava, Supervision Department, tel. 02/58 27 21 72, 02/58 27 21 04, fax 02/58 27 21 70, email: podnety@soi.sk, web link for submission of complaints: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.

XVI. Alternative dispute resolution

16.1. If the Consumer is not satisfied with the way the complaint has been handled or believes that the Seller has violated his/her rights, he/she has the right to turn to the Seller with a request for redress. If the Seller does not respond to the request or responds negatively within 30 days, the Consumer has the right to file a motion for the initiation of an alternative dispute resolution pursuant to Act No. 391/2015 Coll. on alternative dispute resolution. The competent dispute resolution entity is the Slovak Trade Inspection or another authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic. The Consumer may submit a proposal for alternative dispute resolution through the online dispute resolution platform at http://ec.europa.eu/consumers/odr/. Alternative dispute resolution applies only to distance contracts.

XVII. Additional provisions

17.1. The Seller shall not enter into a contract of sale or sell alcoholic beverages, tobacco products or other products to persons under the age of 18. The Seller shall verify the Buyer’s age when handing over the order by means of an identity document. If the Buyer is under 18 years of age or refuses to prove his/her age, the order will not be handed over and the contract of sale will be terminated.

XVIII. Information on adopted codes

18.1. The Seller informs Consumers that there are no special codes of conduct to which the Seller is committed, other than those established by law or regulation.

XIX. Consumer evaluation of products

19.1. The Seller does not control and limit product reviews to only those persons who have purchased the product.

XX. Final provisions

20.1. The Seller reserves the right to change the General Terms and Conditions. The obligation to notify the change in writing is fulfilled by placing it on the Seller’s website. In the event of a change in the GTC, the relationship between the Buyer and the Seller shall be governed by the GTC in force at the conclusion of the Purchase and Sale Agreement.

20.2. These GTC are an integral part of the Complaints Policy and the Privacy Policy and Privacy Notice of this website. The Complaints Procedure and Privacy Policy are published on the Seller’s website.

20.3. These GTC shall come into force and effect on the date of their publication on the Seller’s website, i.e. 01.04.2025.