HOLIDAY SHIPPING SCHEDULE: Orders posted between December 21-29 will be shipped on December 30-31.
HOLIDAY SHIPPING SCHEDULE: Orders posted between December 21-29 will be shipped on December 30-31.
Our website has two automated card processing systems built in: GP Webpay and Stripe. The easiest and quickest way to pay for your order is to just check out using one of these options. We recommend using Stripe for our international (outside of EU) customers.
If these options don´t work for you for some reason, please reach out to us so we can set up an invoice manually, which can be then paid via PayPal, Revolut or a regular wire transfer. Additional fees may apply in this case (mainly Paypal).
Our shipping services cover almost all sovereign countries of the world. If you can´t find an option that is suitable to you, feel free to reach out to us so we can find a solution.
We are a small team of 4 people, covering everything from shipping you orders to aero testing with clients. For this reason, we are not always immediately able to prepare your orders. This is particularly true for periods of high load, mainly the start of the cycling season (April – June). Please be patient and allow for 1-2 business days for your orders to be processed. When the order is shipped, you will get an automated notification, and the tracking number will be listed in your order notes.
Due to the international nature of our clientele, the prices listed on our website are NET prices, thus they do not contain any VAT or other charges. These will be calculated exactly based on your location and the corresponding tax regulations – then if needed, added to the total amount.
If you are located within the EU, the VAT amount corresponding to your country`s tax policy will be added at checkout. Customers from outside of the EU will pay a NET price at checkout. The order will be taxed by the customs office upon arrival, according to local regulations. WE DO NOT TAKE RESPONSIBILITY for arranging the customs process.
You can find our cancellation policy here:
https://ronykuba.com/cancellation-policy/
Shipping costs are automatically calculated in your cart, based on your location, weight of your parcel and your selected shipping method.
Yes, you can add your VAT ID in your cart, and the VAT rate will be adjusted automatically. You will receive your VAT exempted invoice via email.
For each order, we send out an automated email stating that we have finished processing your order. This means that your parcel is already with the courier.
Don`t forget to check your spam folder.
For each order, we add the tracking number to the order notes, which you will receive via email. Don`t forget to check your spam folder.
If you choose DPD as your shipping provider, you will get shipping notification directly from them.
Maybe. Unfortunately, we can`t guarantee delivery times, particularly for back-ordered items.
While we are able to process incoming orders within 1 business day in most cases, this is usually not the case for our suppliers.
The sad reality is that delays are very common, and most of our suppliers often exceed their promised delivery times by as much as 100%. For this reason, we strongly advise you to plan ahead and order your desired items with a large time reserve before your key event.
Obviously, we will try our best to alleviate an emergency in case you have one, but this is not always possible/feasible.
For products that come from suppliers with EU based inventory, we have enabled back-orders.
This means that even if we don´t have your product in stock in the desired quantity, we can deliver it during our next re-stock – guaranteeing your order fulfillment. These usually happen every 2-3 weeks. For more precise delivery information, please contact us via email.
Unfortunately, delays are very common, and most of our suppliers often exceed their promised delivery times by as much as 100%. For this reason, we strongly advise you to plan ahead and order your desired items with a large time reserve before your key event.
For this reason, we recommend going for an alternative that we have in stock if you are tight on time. If you are not sure which product could fit that need, don´t hesitate to drop us an email.
OKR CYCLES s.r.o.
Madáchova 80, Nána
IČO: 52 921 964
IČ DPH: SK 2121241243