of the online storehttps://ronykuba.com/

I. Identification of the Seller

1.1. This Complaints Policy (hereinafter referred to as “CP”) establishes the legal relations between OKR CYCLES s. r. o., Budatínska 16 851 06 Bratislava – Petržalka, Slovak Republic, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No. 144671/B, CIN: 52921964, TIN: 2121241243, bank account number: SK75 0900 0000 0051 7004 0841 (hereinafter referred to as the „Seller“), and each Buyer of products offered by the Seller on its Website, who acts as a consumer in accordance with the relevant laws of the Slovak Republic, in particular Act No. 108/2024 Coll. on Consumer Protection and Civil Code No. 40/1964 Coll., with the exception of point 4.4. of this CP, which applies to Buyers who are not consumers.

1.2. The Seller’s contact email and phone number are: email: [email protected], phone number: +421 917 648 734.

1.3. The address for sending documents, complaints and withdrawals from contracts is OKR Cycles s.r.o., Madáchova 80, 943 60 Nána, Slovak Republic.

II. Basic provisions

2.1. This Complaint Policy regulates the legal relations between Buyers who are consumers and the Seller.

III. Exercise of the right of liability for defects

3.1. The Buyer may exercise the rights of liability for defects only if the defect is notified to the Seller without undue delay, but no later than 24 months after the receipt of the goods. If the defect is not notified within this period, the rights of liability for defects shall be extinguished.

IV. Liability for defects

4.1. The Seller shall be liable for any defect in the goods at the time of delivery which becomes apparent within two years of delivery.

4.2. In the case of goods with digital elements, where the digital content is to be supplied or the digital service is to be provided continuously for an agreed period of time, the Seller shall be liable for any defect in the digital content or service that appears during that period, but at least within two years from the delivery of the goods.

4.3. In the case of second-hand goods, the parties may agree on a shorter period of liability for defects, but not less than one year from the delivery of the goods.

4.4. The Seller shall be liable for any defect in the goods at the time of delivery to the Buyer which becomes apparent within 6 months of delivery, unless the Buyer is a consumer.

V. Rights under liability for defects

5.1. If the Seller is liable for the defect of the goods, the Buyer has the right to repair or replacement, a reasonable discount on the purchase price or may withdraw from the purchase contract.

5.2. The Buyer may refuse to pay the Purchase Price or any part thereof unless the Seller has failed to fulfil its obligations under the liability for defects, except that the Buyer shall be in default in payment of the Purchase Price or any part thereof. The Buyer shall pay the Purchase Price without undue delay after the Seller has fulfilled its obligations.

5.3. The Buyer may exercise the rights of liability for defects within two months of their discovery, but at the latest by the expiry of the time period according to paragraphs 4.1 to 4.3 of this CP.

5.4. Exercise of the rights of liability for defects does not exclude the Buyer’s right to compensation for damages arising from the defect.

VI. Repudiation of a defect

6.1. The defect may be reported at any of the Seller’s premises, to another person designated by the Seller or by means of remote communication at the address of the Seller’s registered office or place of business.

6.2. If the Buyer notifies the defect by post and the Seller rejects the shipment, the shipment shall be deemed to have been delivered on the date of rejection.

6.3. The Seller shall provide the Buyer with a written acknowledgement of receipt of the complaint immediately after it has been submitted. The acknowledgement shall state the period within which the defect shall be rectified, which shall not be longer than 30 days from the notification of the defect, unless justified by an objective reason.

6.4. If the Seller denies liability for the defect, it shall notify the Buyer in writing. If the Buyer proves the Seller’s liability for the defect by an expert’s report, the Buyer may report the defect repeatedly and the Seller may not refuse liability for the defect.

6.5. If the Seller has informed the Buyer that defects may also be reported to another person, the act or omission of that person shall be deemed to be the act or omission of the Seller.

VII. Removal of defects

7.1. The Buyer has the right to choose the method of elimination of the defect, whether by repair or replacement of the goods. However, this method must not be impossible or unreasonably costly for the Seller.

7.2. The Seller may refuse to remedy the defect if repair or replacement is not possible or would require disproportionate costs.

7.3. The Seller shall rectify the defect within a reasonable period of time free of charge and without serious inconvenience to the Buyer.

7.4. The Buyer shall deliver or make available the Goods to the Seller or a person designated by the Seller for the purpose of repair or replacement. The Seller shall bear the cost of taking delivery of the goods.

7.5. The Seller shall deliver the repaired or replacement goods to the Buyer at its own expense in the same or similar manner as the Buyer delivered the defective goods to the Seller, unless otherwise agreed between the Seller and the Buyer.

7.6. The Seller shall arrange for the removal of the defective goods and the installation of repaired or replacement goods, if required by the nature of the goods.

7.7. The Seller shall be liable for defects in the replacement goods in accordance with the relevant legislation.

7.8. The Seller shall be liable for defects in the replacement goods in accordance with the relevant legislation.

7.9. The Buyer has the right to a reasonable discount on the purchase price or may withdraw from the contract if: a) the Seller has not remedied the defect, b) the Seller has refused to remedy the defect, c) the goods have a repeated defect, d) the defect is serious, e) the Seller has declared that he will not remedy the defect.

7.10. The discount on the purchase price must be proportionate to the difference in value between the defective and nondefective goods.

7.11. The Buyer may not withdraw from the contract if he has contributed to the defect or if the defect is insignificant. The burden of proof is on the Seller.

7.12. If the contract relates to more than one item, the Buyer may withdraw from the contract only in relation to the defective goods.

7.13. The Buyer shall return the goods to the Seller at the Seller’s expense after withdrawal from the contract.

7.14. The Seller shall refund the purchase price no later than 14 days from the date of return of the goods or proof of their dispatch.

7.15. The Seller shall refund the purchase price in the same manner as paid by the Buyer, unless otherwise agreed between them.

7.16. The Seller is not entitled to compensation for damage caused by normal wear and tear of the goods before withdrawal from the contract.

VIII. Liability for defects in digital performance

8.1. The Seller shall be liable for any defect in the digital performance that becomes apparent within two years of delivery, if it is a one-off performance or a set of individual performances.

8.2. The Seller shall remedy the defect in the digital performance within a reasonable period of time free of charge and without significant inconvenience to the Consumer.

8.3. The Seller may refuse to remove the defect if it is not possible or would cause disproportionate costs.

IX. Liability for defects in service

9.1. The Seller shall be liable for defects in the item upon its acceptance by the Customer.

9.2. If the defect becomes apparent within 24 months from the date of acceptance, the defect shall be presumed to have existed at the time of acceptance, unless the contrary is proved.

X. Final Provisions

10.1. This Complaints Policy is an integral part of the General Terms and Conditions and Privacy Policy of this Website. These documents are published on the Seller’s website.

10.2. This Complaints Policy is valid and effective from the date of its publication on the Seller’s Web site, i.e. 01.04.2025.